Frequently Asked Questions
About Astrid's Jewellery
For over five decades, our family has passionately upheld the art of jewellery crafting, building a foundation of unwavering trust and exceptional quality. This rich heritage is woven into every piece, allowing us to continue our cherished tradition of helping you discover the perfect jewel. Each creation is designed to truly reflect your unique story, ensuring timeless elegance that can be treasured and passed down for generations to come.
Astrid's Jewellery stands apart through its profound connection to heritage and meaning. "Astrid," an Armenian name signifying "star," perfectly embodies our brand's essence—where every piece is designed to illuminate your happiest moments and unique story. We ensure that each jewel shines with unparalleled brilliance, infused with a personal connection to your journey and a legacy of artisan excellence.
Our unwavering commitment to quality and craftsmanship is the cornerstone of Astrid's Jewellery. We meticulously select the finest materials and employ artisanal techniques passed down through generations. Every creation undergoes rigorous quality control, a testament to our dedication to delivering exceptional pieces that meet the highest standards of artistry and enduring beauty.
Ordering & Online Shopping
Whilst we are primarily an online boutique to offer you a seamless shopping experience from the comfort of your home, we also welcome discerning clients to visit our dedicated office in 4/60 Park Street, Sydney, NSW 2000 by appointment. This allows for a personalised consultation where we can provide tailored assistance and address any specific questions or concerns you may have in person.
Absolutely. Your security, privacy, and peace of mind are our paramount concerns. All online orders on AstridsJewellery.com are processed through secure, encrypted channels. Furthermore, every piece of jewellery purchased from Astrid's is fully insured from our hands to yours, ensuring its safe and guaranteed arrival.
To assist you in finding the perfect fit for your jewellery, we provide a comprehensive Size Guide on our website. This guide includes detailed instructions, printable sizers, and helpful tips to accurately determine your ring size from home. Should you require further assistance, our client advisors are available to help.
Upon the dispatch of your order, you will receive a confirmation email containing a unique tracking code. This code will allow you to monitor the real-time progress of your shipment directly with the designated carrier, ensuring you are always informed about its journey to you.
Personalisation & Gifting
Yes, we believe in celebrating your unique story and offer exquisite personalisation options to make your cherished pieces even more meaningful. Astrid's Jewellery provides elegant engraving for select items, allowing you to add initials, significant dates, or heartfelt messages. Please enquire with our client advisors for available options on specific pieces to create a truly bespoke item.
Absolutely. To add an extra touch of sentiment and thoughtfulness to your gift, you can easily include a personalised message during the checkout process. This heartfelt addition will be beautifully printed and presented alongside your jewellery.
Yes, every Astrid's Jewellery purchase is presented in our signature, elegant gift packaging. We believe the unwrapping experience is part of the joy, ensuring your piece arrives beautifully prepared and ready to enchant the recipient.
Jewellery Care & Services
To preserve the enduring brilliance and inherent beauty of your Astrid's Jewellery pieces, we recommend meticulous care. Always remove your jewellery before applying lotions, perfumes, or engaging in strenuous activities, and avoid exposure to harsh chemicals. Clean your pieces regularly with a soft, lint-free cloth, and for a deeper clean, use mild soap and lukewarm water, ensuring to rinse thoroughly and dry completely. Store your jewellery in individual pouches or dedicated compartments to prevent scratches and tangling. We also encourage you to refer to our comprehensive Jewellery Care Guide on our website for detailed instructions tailored to different metals and gemstones.
Yes, we are pleased to offer professional cleaning and repair services for your treasured Astrid's Jewellery pieces. Our expert artisans are dedicated to maintaining the exquisite condition of your cherished items. Please contact us to arrange an appointment or discuss your specific service needs.
To ensure your jewellery retains its magnificent sparkle and to allow for routine inspection of settings, clasps, and overall integrity, we highly recommend having your Astrid's Jewellery pieces professionally cleaned by our specialists at least once a year.
Yes, we offer expert resizing services for many of our rings and bracelets to ensure a perfect and comfortable fit. Please note that due to the complexity of certain designs or materials, a resizing fee may apply. We invite you to contact us for a personalised consultation to discuss your item's eligibility and obtain a precise quote.
Shipping & Delivery
We aim to deliver your exquisite jewellery with promptness and care. Once dispatched, orders typically arrive within 3 to 5 business days, depending on your location within Australia. Please note that bespoke or personalised items may require additional crafting time before dispatch.
Currently, Astrid's Jewellery proudly offers secure and insured shipping exclusively within Australia. We are exploring options to expand our international reach in the future to share our creations with a global audience.
Returns & Exchanges
Your satisfaction is of utmost importance to us. For detailed information regarding our return and exchange procedures, including eligibility criteria and timelines, please refer to our comprehensive Sales Terms and Conditions page, accessible via the footer of our website.
To initiate a return or exchange, please contact our dedicated client services team by email or phone. They will guide you through the seamless process and promptly provide you with a pre-paid return label to facilitate a smooth and convenient return.
Once your returned item is received and meticulously inspected by our team, your refund will be processed promptly. Please allow up to 5-10 business days for the refund to be reflected in your account, depending on your bank's processing times. You will receive an email confirmation once the refund has been issued.
Whilst gifts are not eligible for a monetary refund to the recipient, we are pleased to offer an exchange for an item of equal value. This ensures that the recipient can select a piece that truly resonates with their personal style and preferences.
Payment
For your convenience and security, Astrid's Jewellery accepts a wide range of trusted payment options. These include major Credit/Debit cards (Visa, Mastercard, Amex), PayPal, Afterpay, Apple Pay, Android Pay, and Bank Transfer. Cash on Delivery may be available for select local arrangements.
Authenticity
At Astrid's Jewellery, authenticity is guaranteed by our five-decade legacy of uncompromising quality and meticulous craftsmanship. Every piece is designed and meticulously crafted using only the finest, ethically sourced precious metals, diamonds, and gemstones. We exclusively sell our genuine creations directly through our website. For items featuring significant diamonds or gemstones, appropriate certification, detailing their characteristics and origin, will also accompany your purchase, further affirming its authenticity and inherent value.