At Astrids (operated by Stella Jacobs Pty Ltd), we are committed to protecting the privacy, security, and confidentiality of your personal information. The purpose of this Privacy Policy (“the Policy”) is to explain what personal data we collect and how we collect, use, store, and disclose them when you interact with our Website, services, or otherwise communicate with us.

By accessing or using our Website, or by providing us with your personal information, you agree to the terms of this Policy.

Consent

By engaging with us – whether signing up to our membership, subscribing to our newsletters, placing an order with us, or otherwise using our Website – you are taken to have provided your voluntary and informed consent to the collection, use, and disclosure of your personal information as described in this Policy.

Where consent is required for particular uses of your information (such as marketing communications), we will ask for your express consent and ensure you have the opportunity to withdraw that consent at any time.

Personal Data We Collect

We may collect the following types of personal information, including but not limited to:

  • Full name;
  • Email address;
  • Mailing and billing address;
  • Contact number(s);
  • Payment information (e.g. credit card or PayPal details);
  • IP address and device identifiers;
  • Website usage data, including browsing history, referring URLs, and access times; and
  • Any other personal information you voluntarily provide to us.

We collect this information when you:

  • Visit our Website;
  • Sign up for an account or membership;
  • Subscribe to our marketing communications;
  • Place an order;
  • Contact us or interact with customer support;
  • Participate in surveys, promotions, or other marketing activities.

How We Use Your Personal Data

We will use the personal data we collect for the purposes that are directly related to our business operations and your use of our services, including but not limited to:

  • Processing and fulfilling your orders;
  • Managing payments and issuing confirmations or invoices;
  • Shipping products to your designated address;
  • Verifying identity and screening for fraud or suspicious activity;
  • Communicating with you about your account, order status, or customer support enquiries;
  • Sending marketing communications, offers, and updates (if you have opted in); and
  • Enhancing our Website’s functionality and user experience through analytics and personalisation.

We will only use your information for the purposes for which it was collected or for related purposes where you would reasonably expect such use.

Disclosure of Personal Data

We may disclose your personal data to third parties, where necessary for the purposes described in this Policy. These third parties may include:

  • Shipping and l0ogistics providers;
  • Payment processors and financial institutions;
  • IT service providers, including cloud hosting and analytics partners;
  • Marketing and advertising service providers (bound by strict data usage agreements)
  • Legal or regulatory authorities, where required by law or court order;
  • Credit reporting agencies, in cases of non-payment or fraud investigations; and
  • Other entities, where necessary to fulfill your orders or requests.

We do not sell or rent your personal data to third parties.

We do not typically disclose your personal data to recipients outside Australia. However, if such disclosure becomes necessary, we will notify you of such disclosure in accordance with the requirements under the Privacy Act 1988 (Cth) (“Privacy Act”).

Data Security and Storage

We implement reasonable physical, electronic, and managerial procedures in accordance with the Privacy Act to safeguard and protect your personal data from unauthorised access, misuse, loss, or alteration. This includes:

  • Secure servers and encrypted data transmission;
  • Role-based access controls and data minimisation;
  • Monitoring systems for potential threats and vulnerabilities; and
  • Contracts with third-party service providers requiring adequate security measures.

While we take security seriously, no method of transmission or storage is 100% secure. You are encouraged to take steps to protect your own personal information, such as using secure passwords and limiting account access.

Your Rights under the Privacy Act

Under the Privacy Act, you have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of any inaccurate or incomplete data;
  • Request the deletion of your personal information, subject to our legal obligations;
  • Opt out of marketing communications at any time; and
  • Lodge a complaint if you believe we have breached the APPs or misused your data.

To exercise any of these rights, or to make a privacy-related enquiry or complaint, please contact us at:

Email: admin@astridsjewellery.com.au

Phone:  (02) 9232 4550

Mailing Address: 4/60 Park st. Sydney, NSW 2000

We will respond to all legitimate requests within a reasonable timeframe.

If you are not satisfied with our handling of your complaint, you may contact the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

Website: https://www.oaic.gov.au

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience, understand usage patterns, and deliver personalised content and marketing. Cookies may collect data such as:

  • Your browsing behaviour on our Website;
  • Device type and operating system;
  • Language preferences; and
  • Previously viewed products or content.

You can manage or disable cookies through your browser or device settings. However, please note that disabling cookies may limit some functionalities of our Website.

By continuing to use our Website, you consent to our use of cookies and related technologies as described in this Policy.

Policy Changes

We may update or amend this Policy from time to time to reflect changes in legal requirements, our practices, or technology. We will take reasonable steps to notify you of material changes, which may include publishing an updated version on our Website or sending you a notification.

Your continued use of our Website or services after such changes have been made constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.